Quality engineering

1. Enhance awareness of customer expectations by:

• Maintaining a permanent dialogue with staff at the customer site
• Participating in periodic quality briefing meetings.
• Periodically distributing briefing useful notes to the sites, activity or Group, in case of key events at customer

2. Eliminate line failures, in cooperation with the site involved:

• Key point for the customer: ensure a communication flow very quickly.
• Key points for the sites: characterize the problem completing 5W2H, doing first level analysis and send it to concerned sites
• Speed-up the sending back of bad parts and if possible good part(s) to be compared with.
• Managing first sorting / repair operations (at Customer and on advanced platforms): put in place the needed resources,
• Systematically ensure that a detailed instruction sheet is present, follow the progress of the activity, reporting the sorting results.
• PDCA/A-LLC: Challenge the logical thinking of the PDCA analysis sent by the sites. If no progress done on PDCA improvement required, inform levels N+x (Site Functional Managers or Activity Managers) and, if necessary, the Group Quality Director and the Functional Department concerned

3. Response time:

• Should the plants fail to respond on time required by the Customer ( 24hrs, 10 days, 30 days) inform levels N+x (Site Functional Managers or Activity Managers) and, if necessary, the Group Functional Department concerned

4. Communicate with the Customer:

• React quickly when customers’ contacts become dissatisfied and send information to sites
• Protect the customer by managing sorting operations, implementing checks on projects assembly, preventive inspections,
• When review of analysis is requested by the Customer, present the PDCA/A-LLC with Sites representatives (ie: Shop manager, plant manager) or on behalf of the Activity
• Serve as the point of access for customer contacts seeking information or a contact.
• Provide the Activities with detailed information about the customer's organization and operating methods.
• Define and communicate to Customer and internally back-up contacts when not available (ie.: holidays, business trip)
• Support Activities, communicating to Customer the issues under Customer responsibility detected on lines (including damaged packaging, transportation issues)
• Support sites in case of language issue with the Customer

5. Assist in development of New Programs by:

• Identify products involved in the new projects, including both new parts and carryover components & systems
• Support Project Teams with alignment of Customer Project Milestones, Deliverables, and Terminology.
• Confirm with Customer and Project Teams, Lessons Learned in current applications / customer plants that could be applied to new launches
• Together with PM Network define key milestones. Review in customer plant with the participation of customer SQA / Project Team
• Support PPAP/First Article Inspections at Customer plant, and Sites where possible, to ensure robust Control Plan,
• Capability, and launch readiness is achieved. (Priority based on new sites / product / technology / suppliers).
• Where part is customer interface, ensure that PM team have considered critical parameters application.

6. Assist Project Teams reactivity with clarification of open points applying regular communication, using 5W 2H.

• Highlight the main responsibilities
• Assist in start of production for new projects and modifications by:
  • Alerting on any issue which could impact the launch (ie: logistics, mis-handling, assembly recommendations not respected)
  • Managing index changes for production line batches and advance stock, in cooperation with the sites
  • Stepping up the implementation of Quality improvement modifications (reminders, follow-up).
  • Facilitating communication between contacts at the client site and the supplier during PPAP/FAI
• Help to make products easier to assemble and ensure that they are used properly by:
  • Informing the customer of the correct conditions of use and of 's recommendations.
  • Informing the plants of the actual conditions of use and their evolution.
  • Detecting any Non-Conformance in the use of products at the customer site and immediately informing the customer.

7. Participate in measuring Quality by:

• Being informed of customer Quality indicators that apply to products:
  • Incidents number (o km) or Warranty Returns.
  • Specific customer indicators (% of incidents for example)
• Knowing how indicators are measured at the customer site and by keeping sites informed of possible changes.
• Knowing customer contacts who process and consolidate Quality data in IT systems, so as to help sites ensure that their own Quality data are correct.
• Gathering the data in customer / supplier portal

8. Perform daily and Weekly Quality Reporting by:

• Sending every day to concerned site the standard Quality report to inform concerned sites about the issues of the day
• Sending every week to the Weekly report to inform all sites about the progress status and ability to solve issues quickly